Shared Health Manitoba serves over 1.3 million Manitobans as the provincial health authority. Their downtown Winnipeg facilities, including the Health Sciences Centre Adult Emergency Department and Crisis Response Centre, faced escalating workplace violence that impacted staff retention and patient care quality.
Following extensive vendor evaluation and consultation with early adopters like Windsor Hospital, Shared Health Manitoba implemented Xtract One SmartGateway systems at three critical locations. The decision was influenced by several key factors:
- AI-powered threat detection capabilities
- Seamless integration with healthcare workflows
- Strong compliance rates among vulnerable populations
- Canadian origin supporting provincial procurement policies
"The compliance rate has been surprisingly high, even though these aren't suburban hospitals serving typical populations," explains Cam Baldwin, Provincial Protection Services Lead at Shared Health Manitoba. "We're dealing with street populations, homeless individuals, and people with addiction and mental health challenges - yet compliance remains consistently strong."
The deployment achieved a decrease in weapons incidents inside protected facilities while maintaining the welcoming atmosphere essential to healthcare delivery. Clinical staff now describe their workplace safety as directly tied to continued weapons detection, with unions pushing for broader implementation across the province.
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